Privacy Policy

Effective Date: 1/08/2024

At Initianovo, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.initianovo.com ("Website") or engage with our consulting services ("Services"). Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

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1. Information We Collect

We may collect and process the following data about you:

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1.1 Personal Data You Provide

• Contact Information: Your name, email address, phone number, and company details.

• Billing Information: Your billing address and payment details when you engage our services.

• Project Information: Any details related to the consulting services you request.

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1.2 Automatically Collected Data

• Usage Information: Details about your visits to our Website, including IP addresses, browser type, operating system, and information about how you interact with our Website (e.g., pages viewed, time spent on pages).

• Cookies: We use cookies to collect information about your browsing behaviour. For more details, please refer to our Cookie Policy.

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2. How We Use Your Information

We may use the information we collect for the following purposes:

• Service Delivery: To provide you with our consulting services and manage our contractual relationship.

• Communication: To respond to your inquiries, provide customer support, and send you updates related to our services.

• Billing: To process payments and issue invoices for our services.

• Website Improvements: To analyse how our Website is used and to improve its performance and user experience.

• Marketing: To send you information about our services, news, and promotions if you have opted to receive such communications.

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3. Legal Basis for Processing Your Data

We will only process your personal data when we have a lawful basis to do so. These lawful bases include:

• Consent: Where you have given us explicit consent to process your data (e.g., for marketing communications).

• Contract: When processing your data is necessary for the performance of a contract with you (e.g., providing consulting services).

• Legitimate Interest: Where we process your data to achieve our legitimate interests (e.g., improving our services), and those interests do not override your rights.

• Legal Obligation: Where we are legally required to process your data (e.g., for tax or accounting purposes).

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4. Sharing Your Data

We do not sell, rent, or trade your personal data. However, we may share your data with:

• Service Providers: Third-party providers who assist us in delivering our services (e.g., payment processors, IT support, cloud storage). These providers will process your data in accordance with our instructions and this Privacy Policy.

• Legal Authorities: If we are required by law to disclose your personal data or to protect the rights, property, or safety of our business, employees, or customers.

• Business Transfers: If we undergo a merger, acquisition, or sale of all or part of our assets, your personal data may be transferred as part of that transaction.

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5. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, this means:

• Client Information: Retained for 5 years following the conclusion of our engagement.

• Marketing Data: Retained until you opt out of receiving marketing communications.

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6. Your Data Protection Rights

Under the UK GDPR, you have the following rights regarding your personal data:

• Access: You can request access to the personal data we hold about you.

• Rectification: You can request that we correct any inaccurate or incomplete data.

• Erasure: You can ask us to delete your data in certain circumstances.

• Restriction: You can ask us to restrict how we process your data in specific situations.

• Portability: You can request that we provide your data to you or another organisation in a structured, commonly used format.

• Objection: You can object to us processing your personal data in certain circumstances, such as for marketing purposes.

To exercise any of these rights, please contact us at orhan@initianovo.com. We will respond within one month of receiving your request, but may extend this period if the request is complex or numerous.

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7. Data Security

We take data security seriously and have implemented appropriate measures to protect your personal data from accidental loss, unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

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8. International Transfers

Where necessary, we may transfer your personal data outside of the UK. Whenever such transfers occur, we ensure they are compliant with data protection laws and provide adequate safeguards (e.g., Standard Contractual Clauses).

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9. Cookies

We use cookies to improve your browsing experience on our Website. Cookies are small text files stored on your device when you visit certain websites. For detailed information on the cookies we use and how to manage them, please refer to our Cookie Policy.

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10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business or legal requirements. Any changes will be posted on this page, and we will notify you of significant updates where appropriate. Your continued use of our Website after any modifications to the Privacy Policy will constitute your acknowledgment of the changes.

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11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal data, please contact us at:

Initianovo

Address: Oxford Centre for Innovation, New Rd, Oxford OX1 1BY

Email: orhan@initianovo.com

Phone: +44 (0)1865 261415

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You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe we have not handled your data in accordance with the law.